Shipping policy

Shipping Policy

Last Updated: August 24, 2026

At Sorveller, we aim to make ordering simple and convenient. We offer free shipping worldwide and work to process orders efficiently so that customers can receive their products as quickly as reasonably possible.

1. Free Worldwide Shipping

Sorveller provides free standard shipping worldwide.

No standard shipping fee is added to eligible orders at checkout.

Our standard estimated delivery timeframe is:

7–10 days

Delivery times are estimates and may vary depending on the destination and circumstances affecting transportation or customs processing.

2. Order Processing

Orders are processed after successful payment and order confirmation.

Processing time may vary depending on order volume, product availability, weekends, holidays, and other operational circumstances.

We aim to process orders as efficiently as possible.

3. Delivery Time

Our estimated standard delivery time is 7–10 days.

This timeframe is an estimate rather than a guaranteed delivery date.

Delivery may take longer when unexpected circumstances affect the shipping process, including:

Customs inspections
Import procedures
Carrier delays
Severe weather
Transportation disruptions
Public holidays
Incorrect or incomplete delivery information
Unforeseen logistical circumstances

4. Worldwide Delivery

We ship to customers in many destinations worldwide.

Some remote locations, restricted regions, or destinations affected by transportation limitations may have different delivery conditions.

If we are unable to ship to a particular destination, we will contact the customer when reasonably possible.

5. Customs and Import Requirements

International orders may be subject to customs inspections, import regulations, duties, taxes, or other requirements imposed by the destination country.

Customs procedures are outside Sorveller's direct control and may affect delivery time.

Customers are responsible for complying with applicable local import requirements where required by law.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review:

Full name
Street address
Apartment or unit number
City
State or province
Postal code
Country
Phone number where required

If you notice an incorrect address after placing an order, contact us immediately at support@sorveller.online.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or shipment.

7. Lost or Delayed Packages

If your package appears to be delayed or has not arrived within the expected delivery timeframe, please contact us.

We may request your order number, shipping address, and other information necessary to investigate the delivery.

Carrier investigations may take additional time depending on the destination and shipping provider.

8. Incorrect or Damaged Deliveries

If you receive a damaged product or an item that does not match your order, please contact us as soon as possible.

Photos or videos may be requested to help us evaluate the issue and provide an appropriate resolution.

9. Delivery Attempts

Customers should monitor the delivery information associated with their order and ensure that someone can receive the package where necessary.

If a carrier makes multiple unsuccessful delivery attempts or the package is returned because of an incorrect or incomplete address, additional handling may be required.

Contact our support team for assistance.