Refund policy

Return & Refund Policy

Last Updated: August 24, 2026

Thank you for shopping with Sorveller. We want you to feel confident when purchasing from our store. If you are not completely satisfied with an eligible purchase, we offer a 30-day return and refund period.

By placing an order with Sorveller, you acknowledge and agree to the terms described in this Return & Refund Policy.

1. 30-Day Return Period

You may request a return within 30 calendar days from the date your order is delivered.

To begin a return, please contact our customer support team at:

Email: support@sorveller.online
Phone: +1 914-376-6710

Please do not send an item back before contacting us. Our customer service team will provide the appropriate return instructions.

2. Eligible Returns

To be eligible for a return, the item should generally be:

  • Requested within 30 days of delivery.
  • In reasonable original condition.
  • Returned with its original packaging where reasonably possible.
  • Accompanied by the relevant order information.
  • Not intentionally damaged, altered, or misused.

For hygiene and personal-use products, certain items may need to meet additional sanitary requirements before a return can be accepted.

If an item has been used in a manner that makes it unsuitable for resale or presents a hygiene concern, we may be unable to accept the return.

3. Free Returns

Sorveller offers free returns for eligible orders within the 30-day return period.

When you contact us regarding a return, please provide:

  • Your order number
  • Your name
  • The email address associated with the order
  • The reason for the return
  • Photos or other information when requested for damaged, defective, or incorrect items

We will provide instructions regarding the return process.

4. Damaged or Defective Products

If your product arrives damaged, defective, or materially different from the product you ordered, please contact us as soon as possible.

Please include clear photographs or videos showing the issue when appropriate. This helps our customer support team review the situation and determine the most suitable resolution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

5. Incorrect Items

If you receive an item that is different from what you ordered, please contact us before returning the product.

We will review the order information and work with you to resolve the issue.

6. Refunds

Once an approved return has been received and reviewed, Sorveller will process the applicable refund.

Refunds are generally issued to the original payment method used to place the order.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.

7. Full Refunds

When a return qualifies for a full refund, the refund may include the eligible amount paid for the returned product.

Where applicable, refunds are subject to the terms of the original transaction and payment provider.

8. Exchanges

If you would like to exchange an item, please contact our support team.

Depending on inventory availability and the nature of the request, we may recommend a replacement or refund instead of a direct exchange.

9. Products Not Eligible for Return

Certain products may not be eligible for return where they have been:

  • Used improperly
  • Intentionally damaged
  • Modified or altered
  • Returned without prior authorization
  • Returned outside the applicable return period
  • Made unsuitable for resale because of hygiene or sanitary concerns

If an item has a specific return restriction, the applicable product information or customer service instructions will apply.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at support@sorveller.online.

Because orders may be processed shortly after purchase, we cannot guarantee that every cancellation request can be completed before fulfillment.

If an order has already been processed or shipped, it may need to follow the standard return procedure.

11. Contact Us

For questions regarding returns or refunds, contact:

Sorveller
73 Cowles Ave
Yonkers, NY 10704
United States

Email: support@sorveller.online
Phone: +1 914-376-6710